Terms and Conditions
Welcome to Essentiyal.com! These terms and conditions outline the rules and regulations for using our website and engaging with our services. By accessing and using our website, you agree to abide by these terms. If you disagree with any part of these terms and conditions, please refrain from using our website.
Company Information
Essentiyal.com is operated by the bimbihouse ltd, a registered entity in United Kingdom. Our company registration number is 13943189, and our registered office is located at 58 Market Street, Huddersfield HD1 4SH.
Customer Service
Our dedicated customer service team is here to assist you with any inquiries related to your orders, product information, or finding your nearest stockist or practitioner. We value your feedback on our products and services.
You can contact us via email at essentiyal@gmail.com. or in writing to our registered address.
General Terms and Conditions
- Your use of Essentiyal.com and our services is subject to these terms and conditions, which may differ based on whether you are an individual consumer or a business customer.
- The acceptance of your order follows the process outlined in the Order Process section.
- We aim to deliver products to you as quickly as possible, typically within 30 days after accepting your order.
- For workshop purchases, the session will take place on the specified date indicated during the order process.
- The ownership of products transfers to you once we receive full payment. You are responsible for the products once delivery is complete.
- We reserve the right to suspend the supply of a product due to changes in relevant laws or regulatory requirements. In such cases, we will contact you and may end the contract, issuing a refund for any advance payments.
- You cannot cancel the contract for certain products or services, such as unsealed products for health and hygiene reasons or completed workshops.
- Any descriptions or illustrations on our website serve the purpose of giving an approximate idea of our products and do not constitute part of the contract.
- We do not accept amendments to these terms and conditions.
- Orders are not accepted from individuals under the age of 18.
- We may assign or transfer our rights and obligations under the contract, but you may not transfer your rights or obligations without our prior written consent.
- The contract is governed by the laws of [Country], with disputes subject to the exclusive jurisdiction of [Country] courts. For non-UK customers, local law may apply upon agreement.
- Each clause in these terms operates separately. If any clause is deemed unlawful or unenforceable, the remaining clauses remain in full effect.
- We will not be held liable for any failure or delay in performance of our obligations under the contract due to events beyond our control, which does not affect your statutory rights.
- Your data protection rights are detailed in our Privacy Policy.
- Upon termination of these terms and conditions, both parties retain rights that have already accrued.
- We are required by law to inform you that sales are conducted in the English language, and no public filing requirements apply.
- Provisions related to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous survive any termination.
Order Process
You will have the opportunity to review and correct any input errors in your order until you click the "Submit Order" button.
When we receive your order, we will provide an order reference number and details of your ordered products. This initial email serves as an acknowledgement and does not indicate order acceptance.
Order acceptance and the creation of a binding contract occur when we send you a second email detailing how we will deliver your products. We may choose not to provide a product or service if there has been an error in its description or price.
Limitation of Liability
We are not liable for any special or consequential damages resulting from product use or performance unless such liability is excluded by applicable law. We will not be liable for economic losses, including profit, revenue, business, contract, goodwill, or other financial losses, or any indirect or consequential losses, unless such losses are not legally limited.
We retain liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or a breach of the terms implied by relevant laws.
For business customers, our total liability under this contract is limited to the total fees paid under the contract, whether due to contract, tort, breach of statutory duty, or otherwise.
Indemnification
You agree to indemnify, defend, and hold us harmless, along with our officers, directors, employees, agents, licensors, and suppliers, from losses, expenses, damages, and costs, including reasonable legal fees, resulting from any violation of these terms or any activity related to your account.
Warranty Disclaimer
This website, along with the materials and products, is provided "as is" without warranties of any kind, express or implied. We disclaim all warranties, including merchantability and fitness for a particular purpose. We do not warrant that the site will be uninterrupted or error-free.
We do not warrant that the information provided on this website is complete or accurate. We will not be responsible for any harm caused by improper product use or negative consequences resulting from product use unless such harm or consequences are due to our negligence.
Typographical Errors
In the event a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders for the product. If your card has been charged for the purchase, and your order is cancelled, we will issue a credit to your card in the amount of the incorrect price.
Notice
We may provide notice through email, a general notice on the site, or other reliable methods to the address you provided.
Delivery & Postage Charges
Please note that due to high order volumes, we are experiencing delays in our standard delivery times. All orders will be dispatched within 24 to 48 hours. We will make every effort to get your orders to you as soon as possible. During sale periods, delivery times may increase due to a higher volume of orders.
- UK STANDARD: Please allow 7 working days for delivery.
- £3.95 for orders under £30
- FREE for orders of £40 and over
- **During sale periods, delivery times may take up to 10 working days.
Please check for shipping charges and details when shipping outside of the UK, as customs charges and taxes may apply.
Returns
We are confident that you will be satisfied with your purchase. We take great care to ensure that our customers receive their orders in perfect condition. If a product arrives damaged or faulty, please contact our Customer Services team within 7 days of receiving the product. You may return the product, and we will issue a refund to your credit or debit card within 7 working days of receiving the returned goods.
Transactions through This Site
All transactions on this site are subject to our terms and conditions. By using Essentiyal.com, you signify your agreement to these terms and conditions.
Your Account
Ensure your account details are accurate and update them through the My Account section. Your account and password are confidential, and it is your responsibility to maintain their security. If you suspect unauthorized use of your account, change your password, and notify us.
Pricing & Offers
All prices and charges on this site are in your local currency. The total order cost includes applicable taxes and delivery charges, detailed during the checkout process. We strive to provide accurate information, but errors may occur. We reserve the right to cancel orders with incorrect descriptions or prices.
The provisions of these terms and conditions include Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, which continue to apply even after termination.